Contact 1st Communications for complete peace of mind.
We have developed this policy because we want you to feel confident about the privacy and security of your personal information.
Who are we?
1st Communications are Nortel Specialists with a proud telecommunications history and service record.
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. 1st Communications is governed by the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.
What personal information do we collect about you, and when do we collect it?
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services.
We do not use this information to:
What personal information do we collect about you from other companies and organisations?
Do we share your personal information with anyone else?
We sometimes use other companies to provide services to you or to provide services to us. To enable them to do this, we may need to share your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of courseask us not to continue to provide your personal information to any more companies in future.
We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
For how long does 1st Communications keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How can I find out what personal information 1st Communications holds about me?
If you want specific information please tell us and give us any relevant information to enable us to locate the information about you because this will speed up our reply. We may be able to provide the specific information you want without you having to make a formal request.
You can make a formal request if you want to know what personal information 1st Communications holds about you. In this case, please put your request in writing and send it to us. Our address can be found on our contact us online page.
How can I change the personal information 1st Communications holds about me?
If the information we hold about you is inaccurate, please contact us online to let us know and we will make the necessary amendments and confirm that these have been made.
How do we protect your personal information?
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and your password). Any personal data you send us on-line is securely encrypted.
If you have registered for any of the services available through our websites you may choose to cancel that registration at any time. You can do this in one of two ways:
Please ensure you inform us of the service which you wish to cancel.
If you do either of these, your personal details will be deleted from our website database.
If you have registered you have direct control over information in your personal profile on our website. You can access and change this information at any time by using the indicated link.
Over and above what 1st Communication's does to safeguard your privacy and security on-line, there are a number of things you can do to protect yourself from Internet fraud:
We do not use this information to:
A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit our website. We do not use "cookies" to collect information from visitors to our websites and registered customers.
Are third party sites covered by this policy?
Contact us for the best Nortel BCM advice.
Fill out our simple form to tell us about your needs.