Tools

Nortel BCM Comparison

	BCM 50	BCM 200	BCM 400	BCM 450
VoIP Support
No. of Simultaneous IP Trunk Gateway Users:	12	60	60	130 with CEC
No. of IP Clients Supported	32	90	90	300 with CEC
QoS Monitor and PSTN Call Setup Fallback:	√	√	√	√
VPN Support
No of Secure IPSec server to server tunnels:	5	20	20	No Inbuilt Router
Connectivity to another BCM or Nortel Router:	√	√	√	√
Messaging
Voice Messaging	√	√	√	√
Unified Messaging	√	√	√	√
Fax Messaging & Answering	√	√	√	√
Fax Attendant Overflow	√	√	√	√
Fax on Demand	√	√	√	√
Custom Call Routing	√	√	√	√
Intelligent Call Centre Support
Intelligent & Multimedia Call Centre Support:	√	√	√	√
No. of Skillsets:	50	50	50	50
No. of Active Agents:	30	80	80	80
Wallboard Support:	√	√	√	√
System Management
Business Element Manager:	√	√	√	√
Remote Administration and Configuration via IP Network:	√	√	√	√
Monitor Events and Alarms:	√	√	√	√
Interactive Voice Response (IVR) Support
Calls Can be Routed to a Centralised IVR:	√	√	√	Next Release
Data Networking
LAN Ports:	3 (3 Add.)	2	2	2
A full range of Data Networking options are available.
Telephony Support
The full range of IP, digital and analogue phones can be used.