Computer telephony integration (CTI) enables you to use third-party, PC-based applications to control telephone services.
The Nortel BCM Computer telephony integration provides staff with vital customer information automatically as and when they need it based on a known telephone number. Functionality such as a click-to call company directory or automatic screen "pops" of a customer's account status alongside a customer's call are all possible.
By integrating the Nortel BCM with existing business systems, businesses can literally be transformed, cutting costs, improving customer service and increasing sales.
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