The Nortel BCM has one of the industry's largest portfolio of telephony features with more than 400 in all. »
The Nortel BCM has built in hardware resilience, with the added functionality of having redundant hard drives and fans on a number of models. »
The Nortel BCM's convergence of services over IP supports powerful business applications that level the playing field with larger competitors, cost-effectively extending network services to remote workers, increasing portability, simplifying moves and changes and eliminating charges for site-to-site calls. »
The introduction of IP Telephony has been a breakthrough in terms of how people and organisations communicate. »
The introduction of both voice and data capabilities on the Nortel BCM makes Data Networking one of the most important features of the Telephone System. »
The Nortel BCM has the capability to allow for Universal Internet Access, which gives authorised users access to the company Intranet. »
Messaging enables callers to leave important information on a mailbox for a selected user, department or groups of users. »
Interactive Voice Response automates routine, information-based transactions such as office hours, current balances or pending orders. »
The Nortel BCM comes with a number of different Call Centre related features. »
Computer telephony integration (CTI) enables you to use third-party, PC-based applications to control telephone services. »
Nortel BCM Mobility solutions allow your staff to have access to your system while on the move. »
The Nortel BCM Unified Element Manager is a client-based application used to manage the BCM at a single site, providing a series of windows and menus that allow the user to navigate through the different areas of the application and program the system. »
The Nortel BCM Multisite Network Configuration Manager is a client-server software package that enables you to manage up to 2,000 Business Communications Manager systems from a single location through a familiar, straightforward interface. »
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